HomeBusiness Travel NewsTurkish Airlines Introduces Real-Time Translation Booths for Improved Customer Experience in Airports

Turkish Airlines Introduces Real-Time Translation Booths for Improved Customer Experience in Airports

Turkish Airlines has introduced a new translation service, within airports it serves, aimed at making life easier for passengers in need of guidance and information about their flights and services.

The new SmartMic language translation devices – initially at airports across Turkey/Türkiye – offer non-English-speaking passengers the chance to easily communicate with the carrier’s staff.

With the help of this distinctive communication experience; passengers can speak into the new device, supporting 52 languages and 72 accents, in their native tongue. The SmartMic then translates what is said into the staff member’s first language.

Via a seven-inch screen on either side of the device, both the passengers and staff members can follow the real-time conversation, ensuring passengers receive the information they need swiftly and smoothly.

Turkish Airlines has rolled out 100 SmartMic devices throughout its home hub in Istanbul, in addition to the regional Turkish airports of Adana, Ankara, Antalya, Bodrum, Dalaman and Izmir.

Bilal Ekşi, Turkish Airlines CEO, said: “At Turkish Airlines, we are all about connecting the world and making travel accessible to everyone. Therefore, we are excited to introduce this innovative SmartMic device, which allows our passengers to speak to our staff in their own language when transiting through Türkiye. 

“We want to ensure our passengers have a smooth, seamless travel experience, whatever their nationality, and hope the SmartMic devices make their journey with Turkish Airlines even more enjoyable.” 

SmartMic devices were firstly introduced by Turkish Airlines in 2023, with plans to expand their usage across its global network throughout 2024.

The flag carrier serves 129 countries and 345 destinations across five continents, and is preparing to connect its passengers to its 130th country and sixth continent with its inaugural flight to Melbourne, Australia, in March 2024.

Geoff Percival
Geoff Percival
Geoff has worked in business, news, consumer and travel journalism for more than 25 years; having worked for and contributed to the likes of The Irish Examiner, Business & Finance, Business Plus, The Sunday Times, The Irish News, Senior Times, and The Sunday Tribune.

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