Travel agents and tour operators in the Ireland and the UK will find it much easier to book travel groups, thanks to Lufthansa’s new online tool, ‘Book a Group’. This new portal allows the registered IATA agency to find suitable flights, request availability and prices, book with instant confirmation, and to change and manage existing bookings.
The travel agent remains the contact person for the travel group’s customers who have booked with them, because the agent can independently manage all of the processes. The travel agency can also make enquiries in real-time to check on flight connections with the Lufthansa flight number, to be able to offer interested customers what they want without delay. The online features are intuitive and easy to use. In addition to all regular rates, special fares will also be available.
Until now travel agents used an online form or sent an email to Lufthansa to enquire about offers for groups creating a time delay and usually offering only one travel option and one rate. On the new portal, travel agents can independently manage each process up to departure and can immediately comply with all customer requirements with different options available on the portal.
‘Book a Group’, which can be used in 14 languages, provides time-saving features such as increasing or decreasing the number of passengers in a group and a practical upload of the passenger names directly from an Excel list.
A tour group must consist of at least 10 people who take at least one journey together, either outbound or return. As the participants for a group booking are not always finalised, it is possible to change the group member names, even after booking. The new portal will be up and running in all retail markets for over 12,000 travel agencies by the end of the year with a one-time registration www.lh-bookagroup.com
A 1min 20sec video about Book a Group can be found at the following link:
http://lufthansaexperts-training.com/videos/BookAGroup_ENG_URL.html
