AviaReps, on behalf of Japan Airlines, has announced that the carrier is relaxing its refund/ticket change policy in light of this week’s air crash at Tokyo Airport.
All passengers and crew were safely evacuated from flight JL516 on January 2 and flight operations are normalising. However, there have been a number of cancellations on Japan Airlines’ roster, as well as schedule changes.
In a message to travel agents, AviaReps’ Jens Bachmann said: “If any of your clients are affected by this and you need assistance with rebooking, please do not hesitate to contact us.”
Japan Airlines has created a special ticket handling system, which will be in place until January 31. The new waiver code is RTC1854. The waiver code POVT230009 should be used if the PNR has been affected by reduced flights and schedule changes.
