Loganair has said its highest customer satisfaction levels have come from passengers flying with the airline through City of Derry Airport.
It comes as the Scottish airline – the largest regional carrier in the UK – introduces a series of service enhancements as it commences its winter schedule.
Loganair currently links Scotland and other UK spots to Ireland via Dublin, Donegal and City of Derry.
One of the main changes is the bringing forward of check-in times by 10 minutes to support on-time flight performance.
This means customers will be required to check in at least 40 minutes prior to departure compared with the previous final check in time of 30 minutes. Bag drop will also close 40 minutes prior to departure. Customers can additionally use the airline’s online check in service up to four days in advance.
The improvements are part of a wider programme focused on customer experience and follow the introduction of customer feedback forms in July of this year. To date, more than 16,000 have been completed, providing valuable insight into experience at specific airports and points of journey.
Loganair was recently found by the UK’s Civil Aviation Authority (CAA) to be among the global carriers with the most impressive levels of customer satisfaction.
Loganair CEO Jonathan Hinkles said: “As we head into our winter schedule, we continue to make incremental changes to improve customer experience, including bringing forward our check in times. This will allow us to ensure all customers are cleared prior to departure as we offer larger aircraft that fly more passengers.
“We’d also encourage our customers, especially those with hand-baggage only, to use our on-line check-in wherever possible. Unlike many other airlines, our online check opens four days before departure, widening opportunity for customers to be able to use the capability in advance.
“While these are small changes, they can make a big difference to satisfaction levels and experience.”
