Travelport has announced the availability of Travelport Smartpoint App, a software upgrade for the Worldspan Go! Desktop. Smartpoint App reduces training needs and improves agents’ productivity and customer service. The application infuses the cryptic environment with a mix of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call-handling time, and improve the agent user experience.
By combining efficiency of command entries with clarity of graphical overviews and click-through links, searching and booker is easier and fast. Built-in time saving features automate day-to-day processes, helping agents to work smarter not harder.
Smartpoint App brings a new look and feel for the Worldspan Go! Desktop, building on how agents work today. Time-saving features include:
- Interactive Calendar: Agents can search and shop flights, hotels and car rentals directly from the calendar – simply select dates and click to shop.
- Queues: They are easy and interactive. With queue count options, there is no need to check frequently used queues. Agents are alerted when queues are updated.
- Smart Panel: An intuitive point-and-click approach to booking hotels and car rentals reduces time associated with complex system entries. Flight details are pre-populated to preserve time and accuracy, and graphical maps and images are designed to help identify the best hotel and car rental options.
- Multiple Tabs: Several searches can be conducted at the same time, while retaining all information. Agents are able to manage multiple tasks and serve customers with greater efficiency.
Further details are at: www.travelportsmartpointapp.com
