The Shannon Airport Group has won the award for Best Customer Experience at this year’s Customer Experience Awards.
The awards – which is dedicated to honouring businesses and individuals who have made a difference in the lives of their customers and recognise those that go above and beyond to deliver outstanding experiences – were held at Dublin’s Conrad Hotel this week.
Four companies in total were shortlisted in the transport section, including Irish Rail – Connolly Station, Irish Rail – Service Users with additional needs, and the Irish Wheelchair Association – with The Shannon Airport Group taking home the major accolade.
Head of Operations at Shannon Airport, Pamela Brooks said: “We are thrilled to have won this award for Best Customer Experience in the Transport category and we were up against some stiff competition. Our team goes above and beyond every day, to make sure our passengers are safe, looked after and have the easiest possible journey they can, through the airport. This is complemented by continuous upgrades we are making across the airport from security screening, our sensory room, our Age Friendly status, our PRM and Autism Awareness programme and more.
“We would like to thank our passengers from all of us here at Shannon Airport, for their continued support.”
