Qatar Airways has been announced as ‘World’s Best Airline’ at the Skytrax 2017 World Airline Awards. Voted Best Airline by travellers across the world in the annual passenger survey, the Doha-based carrier has now won the prestigious Airline of the Year title for a fourth time. Qatar Airways enjoyed further success by winning major awards for the World’s Best Business Class, the World’s Best First Class Lounge, and as the Best Airline in the Middle East.
Singapore Airlines, a perennial favourite in the awards, was ranked No. 2 in the world, also receiving awards as the Best Airline in Asia, the World’s Best Business Class seat, and for having the Best Premium Economy Onboard Catering.
AirAsia won World’s Best Low-Cost Airline, Etihad Airways won World’s Best First Class, Qantas won World’s Best Premium Economy Class, Thai Airways won World’s Best Economy Class, and Bangkok Airways won World’s Best Regional Airline.
The survey enables any airline in the world to be nominated, allowing travellers to make their own choice, underlining the brand as the Passenger’s Choice Awards.
19.87 million eligible survey entries were counted in the final results, and 105 nationalities participated in the survey from August 2016 to May 2017. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring quality standards for 41 KPIs across front-line product and service factors in the airport and onboard environments.
Key Results
The full Award results are available to view at: World Airline Awards
World’s Top 20 Airlines 2017
- Qatar Airways
- Singapore Airlines
- ANA All Nippon Airways
- Emirates
- Cathay Pacific
- EVA Air
- Lufthansa
- Etihad Airways
- Hainan Airlines
- Garuda Indonesia
- Thai Airways
- Turkish Airlines
- Virgin Australia
- Swiss Int’l Air Lines
- Qantas Airways
- Japan Airlines
- Austrian
- Air France
- Air New Zealand
- Asiana Airlines
World’s Best Low-Cost Airlines
- AirAsia
- Norwegian
- jetBlue Airways
- easyJet
- Virgin America
- Jetstar Airways
- AirAsiaX
- Azul Linhas Aéreas Brasileiras
- Southwest Airlines
- Indigo
World’s Best First Class
- Etihad Airways
- Emirates
- Lufthansa
- Air France
- Singapore Airlines
- ANA All Nippon Airways
- Cathay Pacific
- Qatar Airways
- Japan Airlines
- Qantas Airways
World’s Best Business Class
- Qatar Airways
- ANA All Nippon Airways
- Singapore Airlines
- Etihad Airways
- Lufthansa
- Turkish Airlines
- Garuda Indonesia
- Cathay Pacific
- Emirates
- EVA Air
World’s Best Premium Economy Class
- Qantas Airways
- Air New Zealand
- Lufthansa
- Singapore Airlines
- Air France
- Japan Airlines
- Virgin Australia
- China Airlines
- Aeroflot Russian Airlines
- ANA All Nippon Airways
World’s Best Economy Class
- Thai Airways
- Qatar Airways
- Asiana Airlines
- Garuda Indonesia
- Singapore Airlines
- Japan Airlines
- Emirates
- ANA All Nippon Airways
- EVA Air
- Lufthansa
World’s Best Regional Airlines
- Bangkok Airways
- Hong Kong Airlines
- Cathay Dragon
- Alaska Airlines
- Aegean Airlines
- Avianca
- Porter Airlines
- SilkAir
- Copa Airlines
- Juneyao Airlines
World’s Best Cabin Staff
- Garuda Indonesia
- ANA All Nippon Airways
- EVA Air
- Thai Airways
- Singapore Airlines
- Qatar Airways
- Asiana Airlines
- Japan Airlines
- Cathay Pacific
- Hainan Airlines
- Austrian
- Lufthansa
- Oman Air
- Etihad Airways
- Emirates
- Malaysia Airlines
- KLM
- Virgin Australia
- Swiss Int’l Air Lines
- Turkish Airlines
World’s Best Inflight Entertainment
- Emirates
- Qatar Airways
- Singapore Airlines
- Turkish Airlines
- Virgin Atlantic
- Lufthansa
- Qantas Airways
- Etihad Airways
- Delta Air Lines
- Thai Airways
World’s Best Airline Cabin Cleanliness
- EVA Air
- ANA All Nippon Airways
- Japan Airlines
- Asiana Airlines
- Cathay Pacific
- Hainan Airlines
- Korean Air
- Qatar Airways
- Singapore Airlines
- Lufthansa