Travel Department is hiring for a Customer Service Executive.
Are you a person with a calm, patient demeanour who can react to customer communication quickly and professionally? Do you have excellent written English skills, great attention to detail and excellent geographical knowledge? If so, we just might have the perfect role for you!
We are currently seeking a full time Customer Service Executive to join our Customer Correspondence Department.
Your role will include but will not be limited to the following duties:
- Providing professional and focused customer service
- Handling new and existing booking queries, feedback, compliments and complaints received
- Logging enquiries and customer correspondence
- Assisting with refund claims and liaising with insurance companies
- Notify the relevant departments of errors regarding tour loading, itineraries and published content
This role involves managing the info@ mailbox on a daily basis and would include the following:
- Dealing with new and existing booking enquiries
- Logging and acknowledging complaint and compliment emails
- Replying to feedback emails and following up to ensure that customer’s comments are taken on board
- Liaising with the Operations team in the event of a live customer complaint to resolve the issue
- Processing cancellations and providing customers with the required documents for insurance purposes
- Liaising with accounts to locate bank transfers
- Provide advice to customers in regards to their passenger rights under EC261 regulations
- Provide customers with clear and correct visa information
- Updating customers marketing preferences
Skills & Experience required:
- Excellent written English
- Word and Excel knowledge is essential
- Basic understanding of the travel industry
- Excellent geographical knowledge
- Good organisation skills and ability to prioritise workload
- Attention to detail and accuracy with data entry
- Confidentiality with information
Salary / benefits / etc. for the right candidate:
- Working days / hours: 9am to 5.30pm Monday to Friday (a mixture of both home and office based work)
- Salary commensurate with experience
- 1.66 days annual leave for every month worked
- Staff discounts offered on Travel Department and Click&Go holidays
- Position based in Dublin 2, served by many transport links
- Dynamic and exciting industry and work environment
If you think this is the role for you, please email a cover letter along with your CV to [email protected]
The closing date for applications is Friday 25th February 2022. Only applicants selected for interview will be contacted.
