Intrepid Travel has announced a record performance in 2024, with revenue of $626m AUD in 2024 (+17% YoY), laying the foundation for its purpose-led growth plans in the year ahead. This is outlined in the company’s Integrated Annual Report, which provides a holistic view of Intrepid’s financial and impact performance.
2024 was the best all-round performance in Intrepid’s 35-year history, driven by operational and commercial excellence, which resulted in an underlying EBITDA of $42.9m AUD (+24% YoY).
Intrepid has shared this success with its global team, paying $12.8m AUD in bonuses to eligible employees in the form of both cash and shares in its shareholding scheme. This is the bedrock of Intrepid’s co-founders’ principles and their belief that the company should be owned by the people who run it. In 2024, Intrepid had approximately 555 staff shareholders.
Intrepid’s Board also approved a dividend payment for shareholders in 2025, the second consecutive year that a dividend has been awarded.
Beyond financial performance, in 2024, Intrepid re-certified as a B Corp, achieving its highest score of 102.5 points, placing it among some of the world-leading B Corp businesses. It’s not-for-profit, The Intrepid Foundation also raised more than $2.4m AUD for local partners in 39 countries around the world.
While 2024 was a year of many highlights, Intrepid accepts that it is facing challenges with its decarbonisation program, as many are across the industry. It plans to increase investment in decarbonisation initiatives to accelerate its progress in this area.
The 2024 business performance shows that despite ongoing cost-of-living pressures globally, travellers continue to invest in experiences and Intrepid’s style of community-focused travel. The company’s customers are also happier than ever, with Intrepid recording a Net Promoter Score (NPS) of 81.5, up 4.5 points on 2023. This NPS positions Intrepid in the world leading category of service brands for customer satisfaction.
Meanwhile, Intrepid achieved an all-time high employee Net Promoter Score (eNPS) of 64, demonstrating its 3,399 staff and tour leaders are more engaged and prouder to work for Intrepid. eNPS is a measure to assess employee satisfaction and loyalty.
Looking ahead, in 2025 the company aims to expand globally and continue to demonstrate that travel can be a force for good by supporting decent jobs and work and economic development in countries around the world.
In 2025, Intrepid will invest further in the North American market with a new sales and marketing office in Seattle, as well as a number of new country offices (DMCs) around the world. This includes its latest DMC in Denmark, which officially opened earlier in March, as well as its new operation in Amsterdam, due to the acquisition of Dutch travel company Sawadee Reizen in February 2025.
Reflecting on 2024, Intrepid Travel CEO James Thornton said: “I’m exceptionally proud of our team who are delivering outstanding experiences for our customers and making a positive impact for communities around the world.
“In 2025, we are committed to building on this success and working closely with our industry partners to show that travel can bring people together, foster greater understanding and create positive impact when done responsibly. What we achieved last year is once again proof that it is possible to grow both profit and purpose,” Thornton added.
