Hilton has launched a new product – the Hilton AI Planner, a generative AI–powered digital concierge that helps travelers explore the company’s global portfolio of hotels and plan memorable stays with Hilton.
The introduction of the Hilton AI Planner, now in beta testing at hilton.com, addresses the growing use of AI tools for travel planning and underscores Hilton’s long-standing commitment to innovation and investment in technologies that enhance the guest experience.
The Hilton AI Planner uses conversational intelligence to help travellers navigate every stage of the shopping journey – whether identifying the right destination, comparing properties or exploring amenities. With real‑time responses and curated recommendations, the tool delivers a streamlined experience that goes beyond traditional search filters.
The tool will initially launch to a small pool of site traffic on hilton.com and eventually expand to more users as the Hilton AI Planner evolves.
“For decades, Hilton has been at the forefront of hospitality innovation – from the award-winning Hilton Honors app to the most widely available Digital Key and the industry-first Confirmed Connecting Room,” said Michael Leidinger, senior vice president & chief information officer at Hilton. “The launch of the Hilton AI Planner marks another step forward in our journey to reimagine the travel experience for Hilton guests. This is just the beginning and a preview of where we’re going, as we continue to focus on providing thoughtful, purposeful innovation that empowers travellers.”
The debut of the Hilton AI Planner comes at a time when travellers increasingly expect solutions that deliver speed, simplicity and personalisation. The Hilton AI Planner reflects the brand’s dedication not only to staying ahead of these trends, but to shaping what next‑generation travel planning can look like.
