The Hertz Corporation has announced the company’s new protocol for rental car maintenance and cleanliness, Hertz Certified Clean & Safe, which is being rolled out to all Hertz airport and suburban locations in the USA..
For the first time, the company is sharing with customers each step taken, which includes a 35 point checklist, to prepare every car and verify the vehicle is certified clean and safe before it is rented. Once the vehicle is certified, a card signed by the representative preparing it for rental is placed on the vehicle’s steering column to reassure the customer that it has been certified clean and safe.
“At Hertz we are committed to ensuring our vehicles are clean and safe before each rental,” said Mark Frissora, Hertz Chairman and Chief Executive. “With the Certified Clean and Safe programme, we are taking steps to share our internal processes, and are providing a personal touch and added sense of security for customers, knowing their rental has undergone a 35 point cleaning and inspection process prior to being rented.”
At each Hertz location there is a dedicated maintenance and cleaning area where vehicle inspections are conducted. Before each vehicle is driven off the lot, it must undergo a 35 point checklist, which includes:
Certified Clean:
- Door panels/pockets
- Dashboard and steering
- Seats, front and back
- Glove compartment
- Windows, in and out
- Mirrors, in and out
- Cup holders
- Console
- Odors
- Exterior
Certified Safe:
- Windshield and wipers
- Spare tire/tools
- Owner’s manual available
- Lights, in and out
- No warning lights
- Tires and tread
- AC/heater
- Seat belts
- Antenna
- Fuel
The programme was piloted at three Hertz locations: San Diego, Dulles and Cincinnati, receiving high remarks from both employees and customers on the transparency of the programme. Over the coming weeks, this will become a corporate-wide protocol for all Hertz rental locations.
To learn more about the Hertz Certified Clean & Safe program, visit www.Hertz.com.
