Explora Journeys, the luxury lifestyle brand of the MSC Group, has announced a partnership with EHL Hospitality Business School, the world’s leading hospitality management school with campuses in Switzerland and Singapore.
The partnership aims to provide an innovative and world-class Guest Experience Foundations training programme for all Explora Journeys’ onboard employees.
For over 125 years, EHL has pioneered the methods of Swiss hospitality education, set the standards of excellence in this field and is the global reference in education, innovation and consulting for the hospitality and service sector.
“With our brand being created in Switzerland – the cradle of luxury hospitality – we are proud to partner with the world’s leading hospitality school EHL. This partnership will offer our employees world-class luxury hospitality education and represents a significant step in ensuring that we continue to deliver exceptional guest experiences.” said Michael Ungerer, CEO of Explora Journeys. “We believe that investing in training and development will enable us to create a distinct, culturally intelligent and sustainable service culture across the organisation.”
The training programme will even further elevate the solid, distinct and sustainable service culture across the organisation. It is designed to reinforce the company’s commitment to providing exceptional guest experiences with a focus on a truly European service style that creates a vibrant and cosmopolitan atmosphere onboard.
The Guest Experience Foundation modules will be delivered by EHL Certified Trainers, covering both essential skills and advanced knowledge required for delivering exceptional customer experiences in the luxury hospitality industry. The programme will be further reinforced by online refreshers, leveraging a self-directed e-learning environment for in-depth study of the topics. Additional activities will be conducted onboard by trained managers to reinforce the key messages and to elevate the foundational lessons.
As part of the partnership, a ‘Leading Guest Experience’ module has also been co-designed for managers. This includes tools that will be used for on-the-job reinforcement, including dynamic experiential activities.
“We are delighted to partner with Explora Journeys to deliver innovative and practical training programmes that will equip their employees with the necessary skills to deliver exceptional customer experiences in the luxury hospitality industry,” said Markus Venzin, CEO of EHL Group. “Our programme is designed to ensure that the employees at Explora Journeys receive the highest quality of education and training that will drive the company’s growth and success. Our expertise in luxury hospitality education combined with Explora Journeys’ commitment to exceptional guest experiences is a perfect match, and we look forward to working together to create a service culture that is second to none.”
EXPLORA I will depart on her maiden journey on 17 July 2023 from Southampton, for a 15-night sailing discovering the Norwegian fjords and the Arctic Circle to Copenhagen.