HomeFeaturesGreece issues Crisis Phone Lines & Details of Helpdesk at Rhodes Airport...

Greece issues Crisis Phone Lines & Details of Helpdesk at Rhodes Airport for Foreign Citizens…

Updated, 18.00, 23 July 2023

The Ministry of Foreign Affairs of Greece issued the following statement:

“The Ministry of Foreign Affairs has set up a Help Desk for foreign citizens in the International Airport of Rhodes, in Terminal 1. The Help Desk, headed by Katerina Tzima, Embassy Counselor, is facilitating and coordinating, in cooperation with the relevant Embassies, the departure of visitors who have lost their travel documents.

Foreign nationals who wish to contact the Help Desk can call the following numbers:
+30 698 588 9650  /  698 320 9611

In case of a special emergency, you can use the following phone number/WhatsApp to contact the Help Desk: +3069 7796 0941

The Crisis Management Unit of the Ministry of Foreign Affairs remains in operation. Foreign nationals can contact the following numbers: +30 210 368 1350 / +30 210 368 1259 / +30 210368 1730.

Greek and foreign citizens in immediate danger are requested to contact directly and exclusively the Civil Protection Agency at  +30 213 133 1200.”

Source: Greek Civil Protection; Twitter @GSCP_GR, 23 July 2023

Updated, 11.31 am, 23 July 2023

Greece Ministry of Foreign Affairs has just advised: “Personnel will set up a Help Desk at the #Rhodes International Airport from 5 pm today [23 July] to facilitate, in cooperation with the relevant Embassies, the timely departure of visitors who have lost their travel documents.”

Greek Ministry of Foreign Affairs & Greek Civil Protection

The Greek Ministry of Foreign Affairs has tweeted “Wildfires are burning in #Rhodes #Greece, while air & ground firefighting forces are trying to control them”.

The Greek Civil Protection (Twitter @GSCP_GR) has advised that “Visitors are being evacuated safely from the affected areas of #Rhodes. No injuries reported. They are being redirected to other hotels on the island”.

As of late Friday, 22nd July, 2023, the Greek Civil Protection advised “The affected areas represent less than 10% of the total tourist capacity of Rhodes”.

Source: Civil Protection GR (@GSCP_GR), 22 July 2022

Greek Ministry of Foreign Affairs

Greek Ministry of Foreign Affairs (Twitter @GreeceMFA) announcement regarding activation of Crisis Management Unit (“CMU”). Τhe Ministry’s Crisis Management Unit has been activated to facilitate the evacuation of foreign citizens in [Greece] due to the ongoing forest fires.

@GreeceMFA tweeted:

The Crisis Management Unit has also made available to foreign citizens in need of assistance these numbers:

Tel: +30 210 3681259

Tel: +30 210 3681350

Tel: +30 210 3681730

Greek/foreign citizens in danger are asked to contact civil protection directly: Tel: 112

Irish Embassy

The Irish Embassy based in Athens (Twitter @IrlEmbAthens) has tweeted

“Any Irish citizens affected by the wildfires in Rhodes should stay alert and follow any instructions from police or local authorities. Turn mobile phones on to roaming, to receive any alerts from local authorities.”

“Anyone in need of consular assistance can call the Embassy on +30 2107232771 or the Honorary Consulate of Ireland in Rhodes on +30 2241075655.”

Department of Foreign Affairs (advice on DFA.ie)

Department of Foreign Affairs has tweeted (14:03, 23 July 2023):

“A number of Irish citizens are currently impacted by the fires in Rhodes, Greece. People should consider the important travel advice at the link below. Irish citizens in Rhodes should call the Greek Emergency Services on 112 if they are in immediate danger”

“Anyone in need of consular assistance can call the Embassy of Ireland in Greece on +30 210 723 2771 or the Honorary Consulate of Ireland in Rhodes on +30 224 107 5655. If in Ireland, the Department of Foreign Affairs HQ can be contacted on 01 408 2527.”

DFA advice on their website:

“Visitors to Greece are advised to follow the guidance of national and local authorities and stay fully informed of what’s going on by monitoring local news and social media.

Citizens can also follow the Embassy on social media (Twitter @IrishEmbAthens) to ensure access to relevant updates and alerts – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/greece/.”

“The best help is often close at hand so if you have problems, try talking to your local contacts, tour operator representative or hotel management.

You can contact the emergency services in Greece by dialling the following emergency numbers:

  • Police: 100
  • Fire brigade: 199
  • Ambulance: 166″

Ryanair Rhodes – Update 10.07, 23 July 2023

Ryanair Travel Update (source: https://www.ryanair.com/gb/en/lp/travel-updates/articles/rho-wildfires):

“Ryanair flights to/from Rhodes Airport are currently operating as normal and unaffected by the forest fires.

Passengers departing from Rhodes should be advised that we will accept temporary travel documentation issued by the Greek Police. 

The Greek Ministry of Foreign Affairs has also set up a helpdesk at Rhodes Airport to assist visitors who have lost their travel documents.

Please check your Ryanair app where you will be notified of any changes to your Ryanair flight.”

JET2 Holidays – Updated 13.00, 23 July 2023

JET2.com and Jet@Holidays in the UK have published:

JET2.com and Jet@Holidays in the UK earlier published:

TUI Cancels all Holidays to Rhodes up to 25 July 2023

TUI has tweeted:

“If you are on Rhodes in the affected areas, please follow advice from local authorities (@GSCP_GR ) and our teams on the ground.”

“The situation in the Southern part of #Rhodes remains volatile and challenging. Due to this and considering the impact on local communities being affected, TUI has decided to cancel all flights and booked holidays to Rhodes for departures up to and incl. Tue, 25 July.”

“Customers with arrivals on Wednesday, 26 July can rebook or cancel free of charge. Please contact your original point of booking for further details.”

Follow TUI’s tweets on @TUIGroup and @TUIUK

Source: TUI UK (Twitter: @TUIUK, 12.15, 23 July 2023)

EasyJet – – Updated 13.00, 23 July 2023

EasyJet (Twitter @easyJet, 11:55, 23 July 2023): “We are currently operating as normal to Rhodes however we continue to closely monitor the situation. We advise customers travelling to and from Rhodes to check the status of their flights on Flight Tracker.” 

@easyJetholidays is currently working to comply with requests of the local authorities and is in contact with customers in resort to support them. The safety and well-being of our customers and crew is our highest priority.   Any customers who are booked to travel to or from Rhodes until 29 July can transfer for free to another date or can request a flight voucher for the value of their unused flights, by calling our Customer Services.”

Shane Cullen
Shane Cullen
Shane Cullen has been managing director of a media production studio for nearly 20 years working on projects for a global clientele. He has worked in the travel industry for over a decade and as a travel journalist since 2015. He is passionate about travel, film & photography. He also has a keen interest in emerging technology.
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