ClickandGo.com is looking to appoint a new Sales Executive. No previous travel industry experience is required, but would be an advantage, and the closing date for applications is Monday 5th September 2016.
Purpose of Job
To convert offline enquiries into sales/bookings and to proactively generate additional offline sales/bookings. This role is responsible for sales across the full range of ClickandGo holidays. The primary focus will be European sun holidays and city breaks but also selling worldwide and cruise holidays. This involves delivery of sales targets using all available sales tools.
Primary Responsibilities
- Ability to work in an exciting target-driven sales environment as a part of a supportive team
- Achieve all targets and objectives through maximising all sales opportunities
- Pro-actively deal with inbound calls and convert to sales by selling the advantages of ClickandGo as well as price matching where necessary to achieve sales
- Responsible for dealing with inbound sales opportunities via e-mail, live chat, Facebook, etc.
- Provide specialist advice to customers on destinations and properties, pre- and post-booking
- Follow up on potential clients and outbound sales (but no cold calling)
- Up sell to existing clients
- Utilise existing database and CRM for outbound calls from previous clients/past enquiries
- Run and analyse reports and issue daily, weekly and monthly sales stats
- Maintain a high level of competitor and market awareness and feed this back to the product team in terms of airlines, tour operators, online travel companies and properties. Highlight areas of ongoing continuous improvement for the company
- Conduct and record weekly price comparison checks of main competitors
- Review customer communications from ClickandGo and update as required
- Be proficient in understanding the back office system and websites
- Actively participate in sales meeting and constructively contribute to business development
Skills Required
- Customer centric
- Ability and desire to sell
- Excellent communication skills
- Positive, confident and determined approach
- Resilient and able to cope with rejection
- High degree of self-motivation and ambition
- Ability to work independently and as part of a team
- Capability to flourish in a competitive environment
- Good level of numeracy
- Attention to detail
