Japanese aviation group ANA Group has been awarded SKYTRAX’s highest “5-Star” rating for the 13th consecutive year, a distinction consistently earned since 2013.
The achievement highlights ANA’s sustained commitment to delivering exceptional service quality across all customer touchpoints, from airport facilities to in-flight experiences. ANA group stands as one of only 11 airlines worldwide, and the sole Japanese carrier, to maintain the benchmark of service excellence for over a decade.
The “World Airline Star Rating” from SKYTRAX, the UK-based airline rating organization, is the result of a stringent audit of quality standards for both in-flight and airport services. It highlights ANA Group’s dedication to consistently delivering world-class service without compromise, even amidst a rapidly evolving business landscape. This achievement affirms ANA Group’s commitment to passenger safety and trust.
“Receiving the SKYTRAX 5-Star rating for the 13th consecutive year is an honour and highlights ANA Group’s consistent commitment to service excellence,” said Shinichi Inoue, President and CEO, ANA. “The achievement is a direct result of the diligent work and dedication of every ANA Group employee, whose efforts ensure world-class experiences. We will continue to build upon this recognition, further elevating our service standards and setting benchmarks for the global airline industry.”
Edward Plaisted, CEO of SKYTRAX, said: “ANA Group has again been awarded the highest 5-Star Airline Rating for 2025, a great recognition of their consistent focus on delivering a high-quality passenger experience. This highest 5-Star Airline Rating confirms that ANA Group continues to excel in key areas such as cabin comfort, onboard catering, and supported by excellent staff service standards across the flight experience and at the airport.”
SKYTRAX is an air transport rating organisation founded in 1989 and based in London, UK. In addition to the “World Airline Star Rating,” which ranks airlines from “1-Star” to “5-Star,” SKYTRAX annually hosts the “World Airline Award,” evaluating and recognising over 200 airlines based on its independent customer satisfaction surveys.
【Key Evaluation Highlights from SKYTRAX】
- ・Pristine Cabin and Lounge Environments Reflecting Japanese Aesthetics: The audit recognized superior cleanliness across all cabin classes and lounges, complemented by sophisticated, tranquil Japanese aesthetics, together creating a genuinely elevated, premium passenger experience.
- ・Industry-Leading In-Flight Comfort and Culinary Excellence: ANA Group was highly praised for its exceptional in-flight dining, featuring carefully curated Japanese cuisine and premium sake, alongside high-quality bedding and loungewear. The long-haul (B777-300ER) First Class “THE Suite” and Business Class “THE Room” were specifically commended for delivering industry-leading standards of superlative comfort and guaranteed privacy.
- ・World-Class Service and Signature Japanese Omotenashi: Consistently high service quality delivered by all staff—from the lounges to airport and onboard the aircraft—received acclaim. It was highlighted by the uniquely Japanese “Omotenashi” (hospitality) and meticulous attention to detail, embodying ANA Group’s commitment to personalized care.
