AirHelp, the world’s largest air passenger rights organisation, has announced that its 2 millionth customer has received claim compensation for flight delays and disruptions.
Out of more than 15 million passengers who have reached out to AirHelp for help, the company has initiated 7 million passenger claim processes.
Globally, around three million passengers face flight disruptions every day. Of these passengers, more than 544,000 suffer long delays and cancellations, equating to 26% of all flights.
Annually, more than 937 million passengers are disrupted, with 21 million passengers entitled to compensation.
Despite the high volume of passengers being impacted by flight disruptions, 85% of passengers do not know their rights.
This often means passengers will not claim compensation – particularly in cases when the airline does not offer timely support or information on how to make a claim.
Moreover, a recent survey of over 1,300 passengers conducted by AirHelp found that passengers scored airlines 3.13 out of 10 when rating their satisfaction with the care they received when facing disruptions.
Beyond supporting two million passengers in claiming compensation, AirHelp regularly shares insights and educational tools for air passengers around the world, informing them on what they are entitled to and how to claim. This includes financial compensation as well as claiming food, drink or accommodation in the event of unforeseen disruptions.
AirHelp CEO, Tomasz Pawliszyn, commented: “This is a major milestone for AirHelp and reflects the level of demand for additional support and information when passengers experience disruptions. It can be very stressful when things go wrong when travelling, and this is made more frustrating when very little information is provided by airlines and airports – regardless of whether they are at fault. We are extremely proud to have played a part in providing this support to passengers, and we will continue to educate and push for the protection of air passenger rights worldwide.”