Air New Zealand has been named 2023 Airline of the Year by the internationally renowned AirlineRatings.com and has also received the award for this year’s Most Attractive Employer by Randstad.
The judges of Airline of the Year called out Air New Zealand’s exceptional achievements in in-flight innovations, including the upcoming Skynest beds in the Economy cabin, its environmental leadership, and the unwavering dedication of its staff.
Air New Zealand chief executive Greg Foran said the recognition is all down to a remarkable team.
“We owe our success to the dedication and hard work of our 12,000 Air New Zealanders who wake each morning to connect Kiwis with each other and the world. This award belongs to them for their grit, commitment, and the exceptional service they deliver every day.
“It is a sign that we have got our swing back and that our relentless focus on doing the basics brilliantly and delivering our Kia Mau strategy with precision and ambition is working.
“As with many airlines worldwide, we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges.
“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.
“We’re also pleased to have been awarded Most Attractive Employer by Randstad. Air New Zealanders have worked incredibly hard through what has been a difficult time. We have focused on building sustainable jobs and a great culture at Air New Zealand, where people can be themselves and thrive. We have recruited at a phenomenal pace post-pandemic. Employers everywhere know how difficult it is to recruit in the current market, we hope this acknowledgement will attract even more talent as we continue to rebuild.”