Aer Lingus has revolutionised its check-in experience with the launch of a new Express Bag Drop service at Dublin Airport, designed to make travel as seamless as possible. Ideally timed to coincide with the busy summer months and football fans jetting off to France this weekend, the new check-in facility is set to dramatically reduce the time it takes to check-in at the airport and to make lengthy queues a thing of the past.
The Express Bag Drop service, which is available year-round, enables travellers to self-tag and check-in their bags once they have their boarding card printed or downloaded to their mobile device. In a matter of minutes or even seconds Aer Lingus guests can complete the check-in process, deposit their bag and proceed swiftly towards departures.
The keys steps in the Express Bag Drop process include:
- Place bag on the scales
- Scan boarding card
- Attach luggage tag to the bag
- Place bag on the belt – job done!
Mike Rutter, Chief Operating Officer, Aer Lingus, said: “Aer Lingus has invested heavily over the last 24 months in improving Guest Experience. Our latest innovation, the new ‘Express Bag Drop’ cuts the time our guests need to spend in the check-in area by at least 66%. I would urge all our guests to check-in in advance so they can experience this time-saving, stress-busting service.
“The installation project has been the largest single installation in Western Europe. It allows us to continue to grow the Aer Lingus business as we announce further exciting US and European routes because it delivers an effective 200% increase in check-in capacity. We began piloting Express Bag Drop kiosks some months ago and already the feedback from our guests has been very positive.
“We at Aer Lingus continually strive to innovate and improve our guests’ travel experience. Express Bag Drop is a significant step forward in our mission to provide the smoothest possible journey through the airport to get you on your Aer Lingus flight.”
The Aer Lingus check-in area at Dublin airport now boasts over 40 self-service Express Bag Drop kiosks which are available to all guests travelling with Aer Lingus. Aer Lingus ground staff are on hand to help familiarise travellers using the new check-in facility for the first time.
Express Bag Drop is one of many initiatives introduced by the airline to ensure a seamless travel experience. Online and mobile check-in allows guests to arrive to the airport with boarding card in hand, avoiding any lengthy queues.
In addition, Aer Lingus offers an evening before check-in service in Dublin and Cork airports, which is particularly beneficial to families. The service gives travellers the opportunity to complete their check-in transaction on the evening before their flight, leaving them virtually hassle free on the morning that they travel. For added convenience, only one immediate family member needs to check-in for a family group, once all tickets, passports and bags are provided together.
