Aer Lingus has confirmed its electronic passenger check-in and bag tag/drop facilities at Dublin Airport’s Terminal 2 are back up and running as normal, following five days of manual processes following last weekend’s Europe-wide airport system cyber attack.
In an update on its website, Aer Lingus said the following, today:
Following a recent cyber-attack on a third-party system which impacted check-in and boarding across European airports, Aer Lingus systems are today being restored and services are operating normally.
As a continued precaution, we are asking all customers to take the following actions where possible to support a smooth journey.
- Check in online or via the Aer Lingus App in advance. Please bring your boarding card with you (printed or on your phone).
- If you have 10kg bag you can proceed straight to the gate where your bag will be checked in at no charge.
- Customers with the Aer Lingus App travelling from Dublin with 20kg bags should use our new bag tag and drop kiosks which will make the check-in process easier.
- Customers travelling from Dublin with 20ks bags can also consider availing of our Bag Drop Service the evening before. For flights between 05:30–08:00, you can drop your bags off in Dublin Airport the evening before between 16:00–22:00.
We sincerely appreciate our customers’ patience and cooperation during this period of unfortunate disruption.
