South African Airways UK has launched its first ever Online Travel Training (OTT) programme to educate agents about the national airline and increase knowledge on the onboard product. The comprehensive course will be available for all agents to access and includes details on several new innovations from South African Airways, including the recently launched mobile check-in app.
On completion of the course, agents will be able to describe the South African Airways route network, understand the difference between SAA’s Business and Economy classes, and to identify the Voyager frequent flyer programme and its benefits, to help support their customers.
As an added incentive for participating in the training, agents who successfully complete the course by Friday 19th April will automatically be entered into a prize draw to win six bottles of award-winning South African wine, which is served onboard.
The launch of the OTT follows the airline’s recent UK re-launch. Katie Edwards, Marketing Executive, said: “We are really excited about the launch of OTT. The current module explains all about us in a really short and engaging way. It will be refreshed throughout the year as we bring on board new and exciting changes and is an important way in which SAA will work closely with the trade.”
The airline, whose motto is ‘Bringing the world to Africa and taking Africa to the world’, offers double daily overnight flights from London Heathrow to Johannesburg, and on to over 30 destinations in Southern Africa.