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New Study Reveals Top Priorities for Airline Passengers

A new study found the top concerns for airline passengers in the post-pandemic world are focused on simplification and convenience.

According to the 2022 Global Passenger Survey (GPS) from the International Air Transport Association (IATA), 75% of respondents said proximity to the airport was the main priority, while 39 % said ticket price was the most important.

A further 82% of travellers said they were satisfied with being able to pay with their preferred payment method, and having access to planning and booking information in one place was identified as a top priority.

Data showed that 93% of passengers are interested in a special program for trusted travellers to expedite security screening, while 75% want to use biometric data instead of passports and boarding passes.

Passengers are also interested in more options for baggage handling, with 67% saying they would utilise home pick-up and delivery and 73% ready for remote check-in options. Another 80% said they would be more likely to check a bag if they could monitor it throughout the journey.

Emer Roche
Emer Roche
Emer has over 10 years experience working for Irish magazines, supplements, websites and creative agencies. She’s written features for U Magazine, Image Magazine and theheyday.ie, across a range of subjects such as women’s interest, travel, culture, news and interviews. She also has a portfolio of commercial writing for creative agencies, such as RTE.ie and Originate Creative. Emer is a Dublin native with part of her heart in Ardmore, County Waterford. She lives in Dublin 7 with her husband, two kids, dog and cat.
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