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Emirates Voted World’s Best Airline by Air Travellers in 2016 Skytrax World Airline Awards

Emirates has been voted the World’s Best Airline by customers at the Skytrax World Airline Awards held at Farnborough Airshow on 12th July 2016. This is the fourth time Emirates has won this top prize in the awards’ history. The airline also retained its stranglehold on the World’s Best Inflight Entertainment category – for the 12th year in a row!

Emirates Skytrax 2

In addition to these top awards, Emirates improved its position across a range of awards categories performing well in First, Business and Economy Class survey sections and achieving a top-10 finish (10) in the World’s Best Cabin Staff category.

Emirates Skytrax 3
Sir Tim Clark, President, Emirates, said: “We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world. We constantly invest in our product and services, both on the ground and in the air. We listen carefully our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that has gone into creating the Emirates experience.”

Etihad Airways was ranked No 6 worldwide and also won three awards: World’s Best First Class cabin, Best First Class seat, and Best First Class catering.

Turkish Airlines, ranked No 7 in the world, were yet again named as the Best Airline in Europe, as well as Best Airline in Southern Europe, Best Business Class Airline Catering, and Best Business Class Lounge Dining.

Lufthansa was again successful being named as the Best Transatlantic Airline for the fifth time and also winning the Best Airline in Western Europe award. Dr Reinhold Huber, Lufthansa Vice President Passenger Experience Design, said: “We are happy and honoured to be awarded Best Airline in Western Europe and Best Transatlantic Airline by over 18 million passengers for the fourth time in a row. This underlines our efforts to create the perfect experience for every passenger on every journey on a Lufthansa flight.”

Thai Airways was named as the World’s Most Improved Airline. The airline’s premium Lounge Spa facility in Bangkok was also honoured with an award for Best Airline Lounge Spa Facility. Charamporn Jotikasthira, President, Thai Airways, said: “These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.”

Air France again celebrated success with the airline’s First Class cabin securing two top awards. For the third successive year, the Air France First Class lounge dining at Paris CDG Airport was judged to be the world’s best by customers, while onboard, their First Class comfort amenities were ranked best in the world.

Bangkok Airways was named as the World’s Best Regional Airline for the second time. The carrier was also declared Best Regional Airline in Asia.

AirAsia maintained its dominance as the World’s Best Low Cost Airline – this is the eighth consecutive year that AirAsia has achieved this top position. There was further success with the long-haul AirAsia X judged to have the Best Low Cost Airline Premium Cabin and Best Low Cost Airline Premium Seat.

Norwegian secured top prizes, winning the Best Low Cost Airline in Europe for the fourth successive year, in addition to the award for Best Long Haul Low Cost Airline for their expanding long haul operation. Norwegian’s Chief Executive, Bjørn Kjos, said: “I am honoured to accept these awards but this recognition belongs most of all to Norwegian’s hard-working staff and our loyal passengers. We believe that not only should air travel be affordable to all, but also that low-cost can still mean high quality. It is truly rewarding to see that our brand new planes, expansive route network, low fares and the great service offered by our crew have been appreciated by passengers. These awards give us huge momentum as we continue our ambitious expansion plans in Europe, the USA and beyond.”

Aegean Airlines was voted Best Regional Airline in Europe, continuing their dominance in this category winning this award for six consecutive years. Dimitris Gerogiannis, Chief Executive, said: “All of us at AEGEAN are deeply humbled by this important award, the Skytrax World Airline Award, for the sixth consecutive year. It only motivates us to do more for our valued customers. We take service extremely seriously and are proud that our effort to focus on this key area of our business has been acknowledged at Passengers Choice awards. I wish to dedicate this award to all team members of AEGEAN who have been consistently stepping up our services to attract and retain our valued customers.”

South African Airways retained its Best Airline in Africa title, continuing to be the only airline to hold this title in the 14-year history of the awards. Musa Zwane, Acting Chief Executive, said: “We are very pleased to have won the Skytrax Award as Best Airline in Africa for the fourteenth consecutive year, which demonstrates that SAA can rightfully take its place as one of the leading airlines in the world, despite the challenges it faces. Awards are important in building staff morale as they instil a sense of pride from our customers and employees alike.”

Thomson Airways was named as the World’s Best Leisure Airline. The UK-based carrier continues to dominant this global award, having taken this top prize for four consecutive years.

Star Alliance was named the World’s Best Airline Alliance, and also secured the Best Airline Alliance Lounge award for the second successive year for its Los Angeles Airport facility. Mark Schwab, Chief Executive, said: “I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology that facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience.”

World’s Top 10 Airlines

(2015 rating in brackets)

1.  Emirates (5)

2.  Qatar Airways (1)

3.  Singapore Airlines (2)

4.  Cathay Pacific (3)

5.  All Nippon Airways (7)

6.  Etihad Airways (6)

7.  Turkish Airlines (4)

8.  EVA Air (9)

9. Qantas Airways (10)

10. Lufthansa (12)


A-Z Airline Award Winners

Aegean Airlines
Best Regional Airline in EuropeAeroflot Russian Airlines
Best Airline in Eastern EuropeAir Astana
Best Airline in Central Asia / India
Best Airline Staff Service in Central Asia / IndiaAir France
Best First Class Airline Lounge Dining
Best First Class Comfort Amenities

Air New Zealand
World’s Best Premium Economy Class Cabin
World’s Best Premium Economy Class Airline Seat

World’s Best Low-Cost Airline
Best Low-Cost Airline in Asia

AirAsia X
World’s Best Low Cost Airline Premium Cabin
World’s Best Low Cost Airline Premium Seat

ANA All Nippon Airways
World’s Best Airport Services
Best Airline Staff Service in Asia

Asiana Airlines
World’s Best Economy Class
Best Economy Seat
Best Economy Class Onboard Catering

Best Airline Staff Service in Europe

Azul Linhas Aereas Brasileiras
Best Low-Cost Airline in South America
Best Airline Staff in South America

Bangkok Airways
World’s Best Regional Airline
Best Regional Airline in Asia

Cathay Pacific Airways
World’s Best Airline Cabin Cleanliness
Best First Class Airline Lounge

Copa Airlines
Best Airline in Central America / Caribbean
Best Regional Airline in Central America / Caribbean
Best Airline Staff Service in Central America / Caribbean

World’s Best Airline (Airline of the Year)
World’s Best Airline Inflight Entertainment

Ethiopian Airlines
Best Airline Staff Service in Africa

Etihad Airways
World’s Best First Class
Best First Class Seat
Best First Class Onboard Catering

Best Airline Transpacific
Best Business Class Comfort Amenities

Best Airline in Northern Europe

Best Low Cost Airline in the Middle East

Garuda Indonesia
World’s Best Cabin Crew

Hainan Airlines
Best Airline in China
Best Airline Staff Service in China

Hawaiian Airlines
Best Airline Staff Service in North America

Best Low-Cost Airline in Central Asia / India

Jetstar Airways
Best Low-Cost Airline in Australia / Pacific

Juneyao Airlines
Best Regional Airline in China

Best Low Cost Airline in Africa

LAN Airlines
Best Airline in South America

Best Airline in Western Europe
Best Airline Transatlantic

World’s Best Long Haul Low-Cost Airline
Best Low-Cost Airline in Europe

Plaza Premium
World’s Best Independent Airport Lounge

Porter Airlines
Best Regional Airline in North America

Best Airline Australia in Pacific
Best Airline Staff in Australia / Pacific
Best Premium Economy Onboard Catering

Qatar Airways
World’s Best Business Class
Best Business Class Airline Lounge
Best Airline Staff in the Middle East

Royal Air Maroc
Best Regional Airline in Africa

Singapore Airlines
Best Airline in Asia
Best Business Class Airline Seat

Sky Airline
Best Regional Airline South America

South African Airways
Best Airline in Africa

Spring Airlines
Best Low-Cost Airline in China

Star Alliance
World’s Best Airline Alliance
World’s Best Airline Alliance Lounge

Thai Airways
World’s Most Improved Airline
Best Airline Lounge Spa Facility

Thomson Airways
World’s Best Leisure Airline

Turkish Airlines
Best Airline in Europe
Best Airline in Southern Europe
Best Business Class Airline Catering
Best Business Class Lounge Dining

Virgin America
Best Airline in North America
Best Low-Cost Airline in North America


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