Emirates now offers enhanced website functionality to passengers who prefer to manage their own travel plans. Whether it is changing the time or date of travel, adding flights, or upgrading to Emirates First Class or Business Class, the website gives passengers the freedom to change their bookings online, regardless of whether passengers booked via the Emirates’ website, through an Emirates agent or on the phone.
Passengers simply need to log on using their last name and booking reference number, choosing ‘Manage an Existing Booking’ from the homepage menu. Emirates has implemented the online change functionality on all their global websites, in all languages.
“It is Emirates’ goal to make travel as seamless and enjoyable as possible. Adding the ‘change a booking’ functionality online was a long-planned step to help our busy customers,” said, Bob Kabli, Vice President E-Commerce.
“Now, thanks to the online feature, a family deciding to add a stopover to their holiday plans, a businessperson who needs to see their client a day earlier than expected, or friends who decide to upgrade and experience Emirates’ award-winning First Class service can change their Emirates booking by simply logging on.”