Earlier today, the directors of the Air Australia group appointed John Park and Mark Korda of KordaMentha as voluntary administrators and the aircraft have been grounded. Qantas has announced a number of measures to assist stranded passengers.
For Air Australia international passengers who have already commenced their journey, Qantas will match the applicable sector fare of the customer’s ticket, regardless of return date. Special fares are also available for Air Australia passengers who have not commenced their journey for travel from 17th February 2012 until 31st March 2012. To access these special fares customers must book by 11.59pm (AEDT) on 29th February 2012.
These pecial fares will be available to be booked via Qantas Contact Centres (Phone 13 13 13) and are subject to applicable booking class availability at the time of booking. When booking via Qantas Contact Centres, Air Australia customers will be required to quote their valid booking reference/confirmation number in order to be provided with access to the special fare. Customers must present their Air Australia e-ticket itinerary at the Qantas Sales Desk prior to check-in for travel.
For Air Australia domestic passengers who have already commenced their journey, Qantas will match the applicable sector fare of the customer’s ticket, for travel between now and 29th February 2012. Special fares are also available for Air Australia passengers for travel from 17th February 2012 until 31st March 2012. To access these special fares customers must book by 11.59pm (AEDT) on 29th February 2012.
Qantas will assist affected passengers by accommodating them on its flights where possible. All Qantas booking service fees and card payment fees will be waived. Qantas may also schedule additional services.
Special fares will not be available via qantas.com.
Air Australia passengers who purchased a Qantas ticket after the grounding of Air Australia and prior to Qantas announcing the special assistance policy, will be provided with a refund on application of the difference between the applicable Air Australia sector fare and the Qantas fare paid for the same sector. Affected customers should email [email protected] supplying their contact details, Air Australia and Qantas ticket/itinerary receipt details.
Qantas will commence services between Brisbane and Port Headland operating from 13th March 2012 using Boeing 737-800 aircraft.
Qantas also stands ready to commence operations on Perth – Derby at short notice. This service is currently regulated by the Western Australian Government.