HomeNewsAer Lingus Receives 6,500-Plus Compensation Applications after IT System Failure

Aer Lingus Receives 6,500-Plus Compensation Applications after IT System Failure

Aer Lingus has received between 6,500 and 7,500 compensation applications from customers affected by last month’s IT problem which led to the cancellation of 51 flights.

The ‘exceptional set of circumstances,’ meant that more than 30,000 Aer Lingus passengers were impacted by the disruption.

The airline was forced to cancel dozens of flights between Dublin airport and other European destinations after its check-in and boarding services were out of operation.

Chief Executive for Aer Lingus, Lynne Embleton, said that for almost ten hours, they had no access to their operational and customer system.

Aer Lingus chief executive Lynne Embleton

“This meant we couldn’t check-in, we couldn’t board customers, we couldn’t get access to flight information or customer bookings data or customer data information,” Ms Embleton said.

Senior representatives from Aer Lingus appeared before the Oireachtas Committee on Transport and Communications.

Donal Moriarty, chief corporate affairs officer, said that its cloud-based system is located in the UK.

“The outage was truly an exceptional set of circumstances,” Mr Moriarty told the committee.

He added that the issues have been fully dealt with and “should not happen again”.

Emer Roche
Emer Roche
Emer has over 10 years experience working for Irish magazines, supplements, websites and creative agencies. She’s written features for U Magazine, Image Magazine and theheyday.ie, across a range of subjects such as women’s interest, travel, culture, news and interviews. She also has a portfolio of commercial writing for creative agencies, such as RTE.ie and Originate Creative. Emer is a Dublin native with part of her heart in Ardmore, County Waterford. She lives in Dublin 7 with her husband, two kids, dog and cat.

Must Read