As we are all aware, the European situation is changing daily and sometimes by the hour, which makes life very difficult for all concerned. Finnair has said that it will do all it can to bring people home as borders within Europe close. Meanwhile, Finland has just released its Covid-19 restrictions that will apply from 19 March at 00.00 Helsinki time and will be in place until 13 April at 24.00 hours.
- Border Controls will be re-instated on all intra-Schengen routes
- HEL airport will be kept open for cargo flights and for returning passengers (see below list of passengers that can be accepted for travel to/via HEL)
- Foreigners who are currently in Finland are allowed to exit the country
- Finnish nationals are recommended not to travel abroad
Only the following passengers will be allowed entry:
- Nationals of Finland
- Family members of nationals of Finland (provided that the family member is entitled to enter and stay in Finland)
- Holders of valid Finnish residence permits
- EU nationals who are registered as staying in Finland
- EU nationals and holders of EU issued permanent residence permits, who are returning to their respective EU country of residence via Finland
- their health condition needs to be taken in to account – if the passenger shows any signs of illness, entry may be denied
- Non-EU nationals who are leaving the Schengen area via Finland to return to their country of residence; e.g. Japanese national travelling CDG-HEL-HND
Non-Schengen to non-Schengen travel via HEL:
- Travel from a non-Schengen country to another non-Schengen country is allowed via HEL, however, the passenger should be traveling to his/her country of residence and remain in the non-Schengen transit area of the airport. The passenger must be eligible to enter at his destination, taking into consideration any possible Corona restrictions of the destination (therefore travel should be limited to passengers returning home)
Over the last few weeks we have made a number of announcements regarding our change policy, please find below what this is currently:
In case a flight is cancelled: Full refund or postpone travel until 30 November 2020*.
In case a flight is still operating: Refund according to ticketed fare rules or postpone travel until 30 November 2020*.
Customers affected by local government restrictions: Full refund or postpone travel until 30 November 2020*. For example, passenger unable to enter the country due to travel ban or quarantine but flight still operating.
* Customers can change their travel date flexibly without a change fee and travel until 30 November 2020 with the following policy:
- Ticket issued by 30 April 2020
- Original travel date is latest on 30 November 2020
- Finnair operated and marketed flight on Finnair ticket
- Rebook into the same class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
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- Change made by 30 November 2020
- Applies to all ticket types
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookingsRerouting not permitted
- Please note that the change in the ticket rules doesn’t apply to certain agents with special agreements with Finnair, i.e. Finnair Holidays, Aurinkomatkat (Suntours), and Group bookings. It DOES apply to individual Tour Operator bookings using TO fares.
