Anthony Collins, long-time travel industry leader and Group CEO of Topflight Travel Group, has set up Work Better Studio, a new advisory business that helps service organisations run more smoothly, improve service, and get more value from the people and systems they already have.
Mr Collins has spent more than 25 years in travel in Ireland, the UK and France. At Topflight Travel Group he has led a business that, during the ski season, employs more than 200 people across tour operations, resort services and hospitality, including Ski Beat, the group’s chalet business in the French Alps.
Work Better Studio takes practical improvement methods more commonly seen in manufacturing and applies them to office and service work. It focuses on the day-to-day routines that shape customer experience, cost and workload. The approach is straightforward. Find what’s slowing things down, fix it, and put simple routines in place so the improvements stick.
“Most businesses don’t need more processes. They need less friction,” said Anthony Collins, Founder of Work Better Studio. “A lot of time gets burned in rework, unclear ownership and processes that have grown messy over time. My job is to help teams simplify how they work so they get more done, with fewer headaches.”
Work Better Studio will work with business owners and management teams to map what’s really happening in key workflows, agree what matters most to customers, and make changes that improve productivity and service. This approach applies to any business, large or small, that relies on people and process, including travel and hospitality.
Alongside advisory work, Work Better Studio will also develop online learning and practical tools for teams who want to improve performance without signing up to a big ‘transformation programme’. For more information visit workbetter.studio
