KLM has become one of the first European airlines to offer free internet to passengers traveling within Europe, marking an important step in enhancing the travel experience.
Throughout their flight, passengers can email, browse the internet, listen to music, play games, or stream movies and TV series. With this initiative, KLM is fulfilling a frequently requested feature by its customers. Starting January 22, passengers can take advantage of the free WiFi service.
KLM is rolling out free WiFi in phases across most of the aircraft used for its European routes. Half of the European fleet will be equipped with free internet service as of Thursday. In the coming years, WiFi will be available on all A321neo, Embraer 195-E2, and a portion of the B737-800 aircraft.
KLM’s European fleet does not feature in-seat entertainment screens. By offering complimentary internet, KLM aims to enhance passenger comfort. After logging in or registering as a Flying Blue member, passengers can enjoy unlimited internet access during their flight. Stephanie Putzeist, responsible for customer experience at KLM, commented:
“We listen carefully to what our passengers value and free internet has been on their wish list for some time. Through this step, we are making travel within Europe more personal and comfortable: everyone can plan their flight in their own way and stay connected. We are delighted to realize this now for our passengers.’’
A more pleasant travel experience
Since August last year, KLM has added 12 new A321neo aircraft to its fleet. These aircraft, which serve European destinations exclusively, are equipped not only with WiFi but also with modern, comfortable seats. In this way, KLM aims to ensure the most enjoyable travel experience possible for its passengers.
