Fresh off the back of their double-win at the ITTN Awards where A&G were crowned Travel Insurer of the Year and Co-Supplier of the Year, Accident and General Insurance Services is starting 2026 with more than just a trophy cabinet upgrade. Craig Donnelly has officially pulled back the curtain A&G’s latest brainchild: Fairsure Policy Pal.
Your New Digital Sidekick
“Designed specifically to support our incredible network of travel agents, Fairsure Policy Pal is a dedicated Q&A AI app built to tackle those “on-the-spot” frequently asked questions.” announced Craig at a recent webinar. Whether you’re at your desk or on the move, the app, powered by AI is fully PC and mobile-friendly, ensuring that expert support is always right in your pocket (or on your taskbar). Simply type in your question and Policy Pal will come back with your answer. Simple.
The “Adrienne” Disclaimer
Craig wanted to make it very clear – “While we are proud of this new AI tech, we want to make one thing very clear: Fairsure Policy Pal does NOT replace the incredible Adrienne 😊. We know that nothing—not even the most sophisticated algorithm and advanced AI—could ever replace Adrienne’s expertise and legendary support. Think of the “Pal” as her digital assistant, there to help with the quick queries so she can focus on the big stuff!” It’ll also be a great addition to training in new staff.
Now Live & Ready for Action
Fairsure Policy Pal is now officially LIVE.
To get started, simply head over to their Resources Page on the issuing system and click on the link. It’s quick, it’s easy, (Just like their issuing system) and it’s designed to make your life just a little bit simpler during the January rush.
A Message from the Team
“After the euphoria of the ITTN awards, we wanted to show our agents that we aren’t resting on our laurels,” says Craig Donnelly. “We promised to work harder to show we deserve those awards, and Fairsure Policy Pal is just the first step in making 2026 our most supportive year yet.”
As we face the caffeine soaked chaos of the peak booking season, let’s remember why we all do this. You, the agents don’t just sell trips; you sell the stories people tell for the rest of their lives. We’re just here to make sure those stories have the best possible safety net.
Happy New Year to all our agents and the whole Irish Travel Trade – Here’s to 2026!!
