Daa – the operator of Dublin and Cork airports – has formally apologised for an overpricing error relating to car park facilities earlier this year and has said it is currently in the midst of refunding affected customers and rectifying the issue.
In a statement, daa said: “We want to sincerely apologise to a number of our car park customers who were mistakenly overcharged earlier this year due to a pricing system error linked to a special offer.
“As soon as we became aware of the issue after it was brought to the attention of the Competition and Consumer Protection Commission (CCPC) by customers, we launched a full investigation. We identified the cause of the error and took immediate steps to put things right.
“We are contacting all affected customers directly to offer a full and unreserved apology. Emails will be issued to those customers who were impacted in the next 24 hours. We’re also issuing a full refund which will issue in the next 5 to 10 working days for the entire cost of their booking, along with an additional discount to use on their next car park booking with us.
“The overcharges ranged from €1 to €64, with 90% of those impacted being overcharged by less than €12. Regardless of the amount, we understand that any overcharge is unacceptable, and we’re truly sorry for the inconvenience caused.
“We’ve now resolved the issue and put measures in place to ensure it doesn’t happen again.
“Thank you for your understanding and continued support.”
