DTH Travel – the Asia-focused destination management company (DMC) – has strengthened its offering to travel agents with the launch of The Essential Tour Guide Handbook, aimed at helping agents book Asian trips with greater confidence.
Put together by DTH Travel co-founder Thomas Maurer, the new guide reinforces the company’s ongoing focus to improve professional standards and service. Mr Maurer is a former guide with over two decades of experience in the travel industry having worked extensively across Asia and Europe.
The new Handbook covers a wide range of topics including intercultural communication, guest needs, accessibility, leadership, and professionalism. Distributed in print to all DTH guides, the handbook has already been recognised as one of the most comprehensive resources available to guides.
“DTH guides are the face of the brand and represent the travel agent partners with whom they’ve booked. We don’t take that lightly, we understand that our knowledge and capability to connect with guests shapes the entire travel experience,” said Stephan Roemer, CEO – DTH Travel.
“It is so important that we meet travellers’ expanding expectations. Our guides are trained to meet the demands of more adventurous and curious travellers who seek more authentic and local experiences and want to travel more meaningfully and sustainably. Guides not only impart knowledge, but also open doors to the cultures and histories of Asia,” added Mr Roemer.
For travel agents, booking on-ground services through DTH Travel has a clear advantage – access to innovative and authentic tours with top trained guides – providing agents with the assurance that their customers will be in great hands, he said.
DTH Travel’s commitment to agents is also reflected in its long-running Tour Guide Academy and annual training program for all guides in DTH Travel’s 14 Asian destinations, including Thailand, the Philippines, Vietnam, Sri Lanka, and Japan.
“The Academy is more than just training for us guides – we feel valued, always stay up to date, and can offer our guests a truly in-depth travel experience. The new book is a practical tool that really helps us in our everyday work,” said Thana Friedhoff, one of DTH Travel’s tour guides in Thailand.
