Ryanair has reaffirmed its policy of zero tolerance for unruly passengers by welcoming the decision of a Greek court to convict a passenger who disrupted a flight to Athens in July 2020 by refusing to follow crew instructions.
The passenger received a 5-month suspended sentence and a €400 fine.
Ryanair said it is committed to ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption caused by a tiny number of unruly passengers.
Ryanair said it has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.
A Ryanair spokesperson said: “The safety and wellbeing of our passengers and crew is Ryanair’s No.1 priority and we operate a strict zero tolerance policy to try to eradicate unruly behaviour onboard our aircraft. Ryanair welcomes this decision by Athens court, which demonstrates that the tiny number of passengers that disrupt flights will face consequences for their unruly behaviour.”
