Click&Go Holidays has announced a new internal structure designed to build upon the travel agency’s focus on customer service.
The restructuring includes two new roles, two new hires, and two internal promotions.
Pamela Hand has been promoted to the role of Contact Centre Manager, a new role within Click&Go Holidays, and Melissa Fagan has been promoted to the role of Holiday Support Team Manager.
Click&Go Holidays has also announced the appointment of two industry veterans to senior leadership roles: Fiona Foster as Chief Customer Officer, a new role within Click&Go Holidays, and John Grehan as Sales Manager.
Mr Grehan will be supported in his role by the recently created senior sales team comprising Will Walsh, Alan Preston and Michelle McMullen.
Paul Hackett, CEO of Click&Go Holidays, said: “We’re delighted to welcome Fiona Foster and John Grehan on board, and we additionally offer our congratulations to our two colleagues, Pamela and Melissa, on their new promotions.”
“Our absolute focus on customer service is a key reason why our customers book – and stay – with Click&Go Holidays. This new structure includes the creation of the Chief Customer Officer role and shows our level of investment in people, which we believe to be foundational in delivering the exceptional customer service that sets us apart in the market.”
“We are excited to continue building the right structure with the right talent, providing relaxing and memorable holidays and continuing to build upon our company’s already stellar reputation, as seen in almost 11,000 reviews on Trustpilot.”
