Shannon Airport has claimed the top spot in the travel category and ranked 4th overall in Ireland’s Customer Experience Insights (CXi) Report 2024.
The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories.
Michael Killeen, author of the CXi report, commented on the airport’s success: “Shannon is setting the standard for airports globally by actively listening to its customers. As one of only two airports in the world awarded ‘Age Friendly’ status by the WHO and the first in Europe to provide an autism sensory room, Shannon stands out as Ireland’s aviation star. If it keeps its customers to the fore, the only way for Shannon is up.”
The report highlighted Shannon’s impressive leap in the rankings, noting: “Shannon Airport delivered one of the most notable performances this year, climbing 16 places from 20th to secure 4th overall in just its second year in the survey.”
Customers highlighted the airport’s seamless security process and relaxed atmosphere, with one noting, “Hassle-free security and a very relaxed experience at Shannon. The best airport to travel through in Ireland.”
Mary Considine, CEO of The Shannon Airport Group, welcomed the results: “This recognition is a testament to the dedication and teamwork of our staff, and I would like to thank them for the world-class services they provide to our passengers.
“Achieving fourth place overall and securing the top spot in the travel category is an outstanding achievement. Our ‘making it easy’ promise drives every interaction, and it’s rewarding to see more travellers from all over Ireland choosing Shannon for its convenience and exceptional service.”
