AirHelp – the world’s leading travel tech company tackling flight disruption and the world’s largest air passenger rights organisation – has marked its 11th anniversary by revealing it has helped more than 2.2 million people claim compensation from 240 countries and territories since its founding.
In addition to supporting customers with claims, the company also launched its AirHelp Plus membership in 2023, which has provided 5.6 million passengers with additional support and benefits to date, including innovative AirPayout and AirLuggage parametric insurance solutions. As part of this, 22,000 passengers have been given access to airport lounges helping to provide comfort and peace of mind when facing unforeseen delays and cancellations.
Tomasz Pawliszyn, CEO of AirHelp commented: “Air travel has grown increasingly unpredictable over the last four years and passengers need to be prepared for last-minute disruptions, no matter where they fly from or who they fly with. At AirHelp, we are committed to ensuring passengers have the best travel experience possible, both with and without disruptions, by supporting them through the claims process and educating passengers on their rights.”
Of AirHelp’s 2.2 million successful claims, France (245,000), USA (213,000), and the UK (175,000) have had the most passengers compensated, with Germany (170,000), Italy (144,000), Sweden (120,00), Spain (98,000), Norway (87,000), Netherlands (82,000) and Poland (78,000) completing the top ten.
